1. Introduction and Acknowledgment
Welcome to the website of TGH CARPENTRY LTD. This Privacy Policy describes, in plain language, what personal data we gather, why we gather it, how long we keep it, and the choices you hold over it. By browsing this website, by submitting the enquiry form, by telephoning us, or by commissioning our carpentry and joinery services, you accept the practices described in this policy.
We work to the standards of the United Kingdom General Data Protection Regulation, referred to below as the UK GDPR, and keep in step with good practice recommended under the Data Protection Act 2018. TGH CARPENTRY LTD never sells personal data, and we never have. Names and addresses held in our job book leave the workshop door only where the law or the delivery of a commission demands it, and never for the sake of a mailing list.
This website is built, maintained and supported by TGH Carpentry, the developer behind the online presence of TGH CARPENTRY LTD. Wherever this policy says the Company, the craft or the firm, it refers to the registered company set out in the following section.
2. Who We Are and the Developer Behind This Site
This site is owned and operated by TGH CARPENTRY LTD, a private company carrying on business in computer integrated systems design and related services alongside its carpentry and joinery trade. The company name is TGH CARPENTRY LTD, and it trades from the Gatewick Lane workshop.
The website itself was developed and is maintained by TGH Carpentry, which acts as the developer for the practical running of this online storefront. TGH Carpentry and TGH CARPENTRY LTD share the same workshop, the same workshop bench and the same commitment to the privacy of every visitor and every client.
Our registered and trading address is:
TGH CARPENTRY LTD
40 Gatewick Lane, Caldecotte,
Milton Keynes - MK7 8LJ,
United Kingdom (GB)
3. Data Controller and Our Contact Details
For the purposes of data protection law, TGH CARPENTRY LTD is the data controller of the personal information described in this policy. Being the controller means we decide how and why your personal data is handled, and we take responsibility for that handling.
You can reach the responsible people through the workshop at any time. The most direct contact is the workshop mailbox that receives and answers all privacy matters:
Email: chat@tghcarpentry.hair
Telephone: +19567074187
Postal address: TGH CARPENTRY LTD, 40 Gatewick Lane, Caldecotte, Milton Keynes - MK7 8LJ, United Kingdom (GB)
4. Information We Collect
We collect only the information that a joinery commission naturally calls for, kept lean so that nothing of yours sits in our drawers longer than it must. The categories of personal data we may hold include the following.
- Contact details. Your name, postal address, email address and telephone number as you give them through our enquiry form, by email or by telephone.
- Project details. The description of the carpentry or joinery work you ask about, your ideal timeline, the timber you favour, photographs of spaces you share, and any written notes necessary to scope a commission.
- Billing and payment records. Enough to send an accurate quotation and invoice: company name where you are a business client, delivery address, and the method and date of payment. We never store full card numbers; those pass to our trusted payment partners on their own secure rails.
- Correspondence. Copies of emails, call notes and messages exchanged so we can keep a reliable record of what was agreed and when.
- Technical data. When you browse this site, our hosting logs briefly capture an internet address, the browser type, the device type and the pages requested. This is anonymous operational data used to keep the site fast and safe.
- Marketing preferences. If you ever ask to be kept informed of workshop openings or seasonal offers, we record that consent and your chosen contact channel.
5. How We Collect Your Information
Information reaches us only through routes you choose. We do not buy lists, and we do not pull personal details from public sources to contact you unprompted.
- Directly from you. When you fill in the website enquiry form, telephone the workshop, send an email to chat@tghcarpentry.hair, or speak to us at a survey or a workshop visit.
- Through your project. When you commission work, we record the site details and your preferences so the build matches your brief.
- Automatically from this website. Our hosting provider keeps short lived technical logs, described under the section on cookies and automatic data, so the site stays secure and pages load dependably.
- From those you authorise. Where an architect, an engineer or a builder passes us your details because they are managing your project, we rely on their authority to introduce us.
You are never obliged to provide any of this information. Where a field is needed to give you a meaningful quotation or to deliver a service, we say so plainly and you may decide not to proceed.
6. Lawful Bases for Processing
Under the UK GDPR every holding of personal data must rest on a recognised lawful basis. We process your information under the following bases, depending on the situation.
- Consent. Where we rely on your consent, for example to keep in touch about future workshop commissions or to place optional cookies, we ask for it clearly and you may withdraw it at any time without penalty.
- Contract. Where processing is necessary to prepare a quotation you requested, to fulfil a commission you placed, or to take steps at your request before entering a contract.
- Legal obligation. Where we must keep records to satisfy tax, safety or building control duties that the law places on a United Kingdom company.
- Legitimate interests. Where we have a genuine and considered interest, balanced fairly against your rights, such as keeping our workshop records straight, defending against a claim, or improving the dependability of this website. We always weigh your interests and freedoms first.
Where we rely on legitimate interests, we have assessed that the benefit to you of an accurate, accountable joinery service is not outweighed by any intrusion on your private life, and we keep the data used to the minimum the task requires.
7. How We Use Your Personal Data
The records we keep are the working notes of a joinery practice. Your personal data is used only for the purposes below, and never for anything surprising.
- To respond to your enquiry and to prepare an accurate written quotation.
- To book a site survey, to schedule workshop time, and to deliver and fit the commissioned timber work.
- To send invoices, manage payment, and keep the books required of a registered company.
- To keep a trustworthy record of design decisions, timber choices and finishing details agreed for a project.
- To meet legal obligations, including health and safety duties and the retention of records for tax.
- To maintain the dependability and security of this website against faults and misuse.
- To reply to your requests, uphold your privacy rights, and resolve any concern you raise.
- To send, only on your warm invitation, occasional updates about workshop bookings or seasonal joinery offers.
We do not use your personal data to build advertising profiles about you, and we do not hand your details to marketers so they can chase you with unrelated offers.
8. Automated Decisions and Cookies
We do not make automated decisions about you, and we do not apply automated profiling that produces legal or other significant effects. Every quotation is written and priced by a person at the Gatewick Lane bench.
As for cookies, this website is deliberately light handed. The site works without most tracking. Depending on how your own browser is set, technical cookies that keep the page stable may operate, and our hosting provider keeps short lived logs of the pages requested to guard the server.
Where we later add an optional analytics or remarketing tool, we will ask for your consent before it loads, and you will be able to say no without losing access to any content. Nothing in our service depends on your acceptance of cookies.
9. Promotional Messages and Your Controls
We send promotional messages only to people who have chosen to receive them. If you sign up to be told about workshop openings, sample evenings or seasonal joinery offers, we use the contact channel you chose: email through personal messages to chat@tghcarpentry.hair.
Every marketing message we send carries a clear and easy way to unsubscribe, and we honour that wish without delay. You can also withdraw consent at any time by writing to chat@tghcarpentry.hair or by telephoning +19567074187. Withdrawing consent does not affect the lawfulness of any processing that happened before you withdrew it, and it never affects the service you have already asked us to provide.
10. How We Share Your Information
TGH CARPENTRY LTD is a small workshop team, and your details are shared sparingly and only on a need to know basis. The recipients who may lawfully see the minimum of your data include the following.
- Our own people. The joiners, bookkeeper and site team who need the details to build and bill your work.
- Qualified specialists. A trusted electrician, plumber or painter introduced where a project crosses trades, and only to the extent their part of the work needs.
- Delivery and timber suppliers. Established timber merchants who deliver boards to the workshop or, rarely, to your address for an agreed fitting.
- Payment partners. Secure card processors who take payment; they receive only what is needed for the single transaction.
- Professional advisers. Accountants, insurers and legal advisers where records must be reviewed to keep the company lawful and insured.
- Public authorities. Bodies such as tax authorities or building control where we are required by law to disclose information about a project.
We enter lawful processing agreements with the suppliers who handle data on our behalf, so that any company we use safeguards your information to the same standard we hold ourselves. Beyond these categories, we never sell, rent or trade your personal data to any third party.
11. International Transfers of Data
TGH CARPENTRY LTD operates within the United Kingdom and keeps most of your personal data here. Where a trusted supplier stores or processes data outside the United Kingdom, for example a hosting or email provider based in another country, we make sure the transfer is protected by an appropriate safeguard recognised in law.
These safeguards include adequacy decisions issued by the Secretary of State, standard contractual clauses approved for use in the United Kingdom, or equivalent measures that keep your data protected to a level consistent with the UK GDPR. If you would like a copy of the safeguards that apply to a particular transfer, write to chat@tghcarpentry.hair and we will point you to the relevant document.
12. Data Retention and Storage
We keep personal data only for as long as it is honestly needed, and then we delete it or strip it of the features that identify you. The retention periods we apply are these.
- Enquiries we did not win. We keep enough to answer a follow up question for six months, then delete the correspondence unless you ask us to remove it sooner.
- Completed commissions. Records that document work, materials and guarantees are kept for six years, matching the period a client might need them for insurance or tax, and so we can honour our guarantee.
- Financial records. Invoice and tax records are kept for the six year period the law requires of a United Kingdom company.
- Marketing consent. Evidence of your consent is kept while you remain subscribed and for a short time after it, so we can show we never wrote to you without an invitation.
At the end of each period we review and erase, anonymise or securely destroy the data. Paper notes are shredded, and digital records are deleted from the devices that hold them.
13. Security of Personal Data
A joinery workshop keeps sharp tools where children cannot reach them; we treat personal data the same way, with sensible controls and no complacency. The measures we apply include these.
- Workshop devices protected by up to date antivirus, encryption and password discipline.
- Limited access: our team sees only the project records they need for the day, an approach one of our joiners compares to handing out only the chisels for the current cut.
- Secure transfer of any sensitive information, using encrypted connections when it passes over the internet.
- Regular backup of workshop records so that a hardware fault or a fire does not erase the history of your commission.
- Signed confidentiality approaching any supplier who handles data for us.
No method of transmission or storage is ever fully safe from determined attack, but we apply reasonable and proportionate measures, and we review them whenever the workshop routine changes. If a breach ever affected your personal data in a way that could put your rights at risk, we would notify you and the Information Commissioner within the time the law allows.
14. Your Privacy Rights
United Kingdom law gives you clear rights over the personal data we hold about you. You may exercise any of them free of charge, and we answer most requests within one month.
- The right of access. Ask for a copy of the personal data we hold about you and for an explanation of how we use it.
- The right to rectification. Ask us to correct any personal data that is inaccurate or incomplete.
- The right to erasure. Ask us to delete personal data where there is no longer a lawful reason to keep it, sometimes called the right to be forgotten.
- The right to restriction. Ask us to pause the use of your personal data while a dispute about its accuracy or use is settled.
- The right to data portability. Receive, in a structured and readable form, the personal data you gave us, and ask us to send it to another controller.
- The right to object. Object to processing that relies on legitimate interests, and object at any time to marketing messages, which we will stop at once.
- The right to withdraw consent. Where we asked for your consent, withdraw it at any time without penalty.
- Rights around automated decisions. Ask for human review of any automated decision that significantly affects you, none of which we currently make.
To make a request, write to chat@tghcarpentry.hair or telephone +19567074187 with enough detail for us to find your records and confirm your identity. We want every request to feel easy, and we treat each one with the same care as a final sanding pass.
15. Privacy for Children
The carpentry and joinery services of TGH CARPENTRY LTD are aimed at adults who manage households and business premises, and this website is not designed to attract children. We do not knowingly collect personal data from a child, and we never market to anyone below the age of sixteen.
If a parent or guardian believes that a child has sent us personal information without permission, for example through the enquiry form or by email, we ask that the parent writes to chat@tghcarpentry.hair or telephones +19567074187. On receipt of a verified request from a parent or guardian, we will delete the child data promptly and close the trail.
16. Third Party Websites and Links
From time to time this site may carry a link to a trusted source, for example a timber supplier, a registration authority or a professional body. This Privacy Policy covers only the behaviour of TGH CARPENTRY LTD within our own website and workshop.
Once you follow a link to any third party site, that site has its own privacy policy and its own standards, over which we hold no control. We suggest you read the policy of each website you visit. We choose links carefully and we are glad to hear if a trusted source ever lets you down, but the responsibility for data you share on another site rests with that site and with you.
We do not place cookies that track you across unrelated websites, and we gain no commercial benefit from the small number of outbound links we keep.
17. Changes to This Privacy Policy
The law and the way workshops run both evolve, so this Privacy Policy may change from time to time. When it does, we will post the updated text on this same page, dated at the top, so you can always see the version that applies to you.
For material changes, such as a new major purpose for personal data or a new trusted supplier handling data abroad, we will take reasonable steps to draw your attention, and where the law requires fresh consent we will ask for it before any changed processing begins.
We encourage you to look back at this page before commissioning a new project, so you remain assured that your records are in careful hands. The date of the latest revision always appears clearly at the head of this policy.
18. How to Make a Complaint
We would rather put a concern right than argue about it. If you believe we have mishandled your personal data, the first step is to contact us so we can investigate and fix the matter. Write to chat@tghcarpentry.hair or telephone +19567074187 and we will deal with your complaint fairly and, where you are right, promptly.
If you are not satisfied after we have responded, you are entitled to raise the matter with the office that supervises data protection in the United Kingdom, the Information Commissioner. You can reach them through their published channels at ico.org.uk, or by writing to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Raising a complaint with the Commissioner never costs you the goodwill of the workshop; we simply ask for the chance to make things right first.